Refund policy
Return & Refund Policy
Last updated: Jan. 25, 2026
We want you to be confident in your purchase. If something isn’t right, here’s how returns work.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
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Items must be unused, unworn, and in the same condition you received them
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Items must be in original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are non-refundable:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We’ll make it right.
Return Process
To start a return:
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Email us at support@Jessiahapparel.com with your order number and reason for return
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If approved, you’ll receive return instructions
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Ship the item back using the provided instructions
Customers are responsible for a f[at rate return shipping cost $6.95 unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return:
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You’ll be notified of approval or rejection
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Approved refunds will be issued to your original payment method
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Processing time: 5–10 business days, depending on your bank
Exchanges
We do not offer direct exchanges. If you want a different item, return your original purchase and place a new order.
Contact Us
If you have questions about returns or refunds, contact us at:
info@Jessiaapparel.com